WHAT SHIPPING METHODS ARE AVAILABLE?

At Nublue, we understand that getting your items quickly is important to you. That's why we offer a range of shipping options to meet your needs.

Standard Shipping: Our default shipping method, standard shipping offers reliable delivery at an affordable rate. Ideal for non-urgent orders, you can expect your package to arrive within 4-6 business days.

Express Shipping: Need your items in a hurry? Our express shipping option ensures that your order will arrive within 1-3 business days.

International Shipping: We're pleased to offer international shipping to our customers outside Australia. Please note that delivery times will vary depending on the destination.

  

  

 

STATE OF THE ART ORDER TRACKING & CUSTOMER SUPPORT

We're dedicated to providing you with a smooth and seamless shopping experience. If you have any questions or concerns about our shipping methods, please don't hesitate to contact us. Your satisfaction is our top priority.

Please be aware that shipping times may vary during peak periods and public holidays. We appreciate your understanding and patience during these times. For more information on our shipping policies, please visit our Shipping Information page.

WHAT PAYMENT METHODS ARE ACCEPTED?

At Nublue, we strive to make your shopping experience as convenient as possible. To accommodate a variety of payment preferences, we accept multiple payment methods.

Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Our secure payment gateway ensures that your card details are protected at all times.

PayPal: For those who prefer the convenience and security of PayPal, we're pleased to offer this as a payment method. Simply select PayPal at checkout to proceed.

Bank Transfer: If you'd prefer to pay via bank transfer, we can accommodate this. Please contact our customer service team at info@nublue.com.au for more information.

Please note that your payment is processed immediately upon completion of the checkout process. If you have any questions about our payment methods or need assistance with the payment process, please contact us. Our dedicated customer service team is always here to help.

HOW DO I PLACE AN ORDER?

Ordering from Nublue is a straightforward and seamless process. Follow the steps below to secure your pair of blue light blocking glasses:

1. Browse Our Selection: Explore our range of glasses designed for men, women, and kids. Each product is meticulously designed to protect your eyes from harmful blue light, reduce digital eye strain, and improve your natural sleep cycle.

2. Choose Your Preferred Pair: Select the pair that best suits your style and needs. We offer a variety of frame styles and sizes to choose from.

3. Add to Cart: Once you've made your selection, add your chosen pair to the shopping cart.

4. Review Your Cart: Click on the shopping cart icon to review your order. Ensure all details are correct before proceeding.

5. Proceed to Checkout: When you're ready, click "Checkout". Here, you'll provide your shipping information and choose your preferred delivery method.

6. Apply Any Discounts: If you have a discount code or special offer, enter it in the designated field.

7. Complete Payment: Select your preferred payment method and complete your purchase. Rest assured, our payment process is secure and reliable.

8. Confirmation: After placing your order, you'll receive a confirmation email detailing your purchase.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

At Nublue, we're committed to providing exceptional customer service. If you have any questions or need assistance with any aspect of your shopping experience, please don't hesitate to reach out.

Customer Service Team: Our dedicated team is ready to assist with any queries you may have about our products, ordering process, payment methods, or shipping details. Feel free to contact us via our Contact Us page.

Online Chat Support: For real-time assistance, use our live chat feature available on our website during business hours.

Email Support: Prefer to email? Send your queries to our support email address and our team will respond as quickly as possible.

Remember, we're here to help and ensure your shopping experience with Nublue is as seamless and enjoyable as possible.

HOW CAN I CANCEL OR CHANGE MY ORDER?

At Nublue, we aim to process and ship your orders as quickly as possible. If you need to cancel or change your order, please contact our Customer Service team immediately. While we can't guarantee changes or cancellations once an order has been processed, we'll do our best to accommodate your request.

For the quickest response, use our live chat support during business hours. Alternatively, you can email our support team at info@nublue.com.au. Please include your order number and specific change/cancellation request in your message for faster processing.

Please note, if your order has already been shipped, it cannot be cancelled or changed. In this case, refer to our Return Policy for further instructions. Your satisfaction is our priority, and we're here to assist in any way we can.

HOW DO I TRACK MY ORDER?

Keeping track of your order at Nublue is simple and convenient. Once your order has been processed and shipped, you'll receive a confirmation email with the tracking number for your package.

Follow these steps to track your order:

1. Check Your Confirmation Email: This email contains your unique tracking number. Keep this number safe as it's essential for tracking your order.

2. Visit the Courier's Website: Use the link provided in the confirmation email to visit the courier's website.

3. Enter Your Tracking Number: On the courier's tracking page, enter the tracking number from your confirmation email. This will provide real-time updates on the status and location of your order.

If you have any issues tracking your order or if you didn't receive a tracking number, please contact our Customer Service team. They're always ready to assist and ensure that your Nublue shopping experience is smooth and satisfactory.